§ Accessibility · Statement of intent

Accessibility is part of the bar, not a bolt-on.

We hold every public surface to WCAG 2.2 AA per ADR-015. The commitments below are the floor — if anything below the floor lands, that is a defect and we want to know.

§ 01 · Commitments

  • 01

    WCAG 2.2 AA across every public-facing surface

    Per ADR-015 we hold the consumer site, the admin, and the agent portal to WCAG 2.2 AA. Keyboard navigation, screen-reader semantics, focus visibility, contrast ratios — all part of the bar.

  • 02

    Real semantics, not div-soup

    Headings nest properly. Form fields are labelled. Live regions announce status changes. Buttons are buttons; links are links; we do not pretend a div is either.

  • 03

    Designed for slow connections and small phones

    The site renders text-first on a 3G connection. Photos fail gracefully. Touch targets meet WCAG 2.5.8 (24×24 CSS px minimum) and our own 44×44 floor on operator surfaces.

  • 04

    No motion that we cannot disable

    Animations respect prefers-reduced-motion. Where motion is decorative, it is suppressed for users who want it suppressed.

  • 05

    Plain language alongside legalese

    Where regulators require precise legal phrasing, we keep it — and follow it with a plain-language gloss. Maldives tax line-itemising, cancellation policies, IMUGA explainers all go through this filter.

§ 02 · Known gaps

What's not yet where we want it.

Honest list. If you hit one of these and have feedback, the contact details are below.

Dhivehi (dv) RTL Thaana locale
In design
Targets v1 launch
Map embeds with screen-reader summaries
In design
After map provider selection
Long-form video captions
Not yet shipped
When first video lands
Sign-language interpretation for vendor onboarding videos
Considered, not yet committed

§ 03 · Report a barrier

Tell us if something blocks you.

If any page, form, or flow doesn't work for you, we want to fix it. Email a short description and, if you can, the URL.

accessibility@dhitrips.mv

Response within 2 Maldivian business days

§ 04 · Standards we hold ourselves to

  • • WCAG 2.2 AA — the floor for every public surface (ADR-015)
  • • WAI-ARIA 1.2 — for non-trivial interactive components
  • • EN 301 549 — the EU public-sector accessibility regulation, applied as our own bar even though we are not subject to it
  • • UK GDS service standard 5 — for the inclusive-design discipline; applied as an internal-review reference